Strategy calls are a common first step in the client journey. While they may seem easy, there are important strategies for making sure your calls are successful.
Most importantly, set expectations for both yourself and the client beforehand, such as:
Schedule the call as soon as you speak to a lead
State the purpose of the strategy call
Keep the call to 20 minutes
Speak generally, not specifically (don’t let it become a mini-consult!)
End with clear next steps for the client to take
Also, the strategy call is a two-way conversation. You are also determining if the client will be a right fit fo you. It can be tempting in the early days of your practice to accept any client. But is is worthwhile to notice when a client is not a good fit:
A condition you have never heard of and feel unequipped
Moderate to severe eating disorder should be referred out
Expectations are unrealistic even after you clarify
They are nutritionist-hopping (they’ve seen many others)
They are self-described as high maintenance
They are far outside your niche
Any of these scenarios could present an unsuccessful relationship for both you and the client.
Feeling nervous in the call
What about those first calls when you feel it is a good fit, but your brain goes blank about how to help them? Don’t worry! Remember you are not here to fix someone. Focus on the simple food and lifestyle changes that could make a difference, such as:
Identifying offending foods
There are few people in the world who could not use help in some of these areas. Some of the ‘biggest’ health issues could be supported with these seemingly simple changes. Keeping it simple, focusing on what you are comfortable with, and being there for the client will make a positive difference in their life.